Privacy Policy

1. What personal information Cocova collects

Cocova only collects personal information from our customers or potential customers that we reasonably require for one or more of our business functions or activities and will do so by lawful and fair means. Cocova may collect or hold information received as a result of any dealing, transaction or interaction with you. Personal Information includes identifiable and non-identifiable information about an individual.

Individually identifiable information: Listed below are ways and types of individually identifiable information we collect.

When you subscribe to the Cocova newsletter program and you provide as part of your subscription:

• name
• email address
• telephone number
• date of birth
• country of residence

When you provide your contact information during a transaction on the Cocova website. This information may include, for example:

• first and last names
• postal and/or physical address
• email address
• telephone number
• date of birth
• menu preferences
• previous order information
• credit card details

Your details that are supplied when you participate in a promotion, competition, promotional activity, survey, market research, SMS, MMS and other mobile services

When you interact or follow Cocova in social channels such as Facebook, Twitter, LinkedIn and Instagram.

Your information regarding your interests, preferences, purchasing behaviour and experience with our services, together with any additional information necessary to deliver those services and respond to your enquiries.

Any additional information relating to you that you provide to us directly through our online ordering system, your access and use of our Website or indirectly through use of our Websites, online forums, applications, online presence, or through our representatives or otherwise.

Non-identifiable information:

We may also collect non-identifiable information that doesn’t identify you and by means of which no specific individual can be identified. When you visit the website, our Company servers may automatically record non-identifiable information that your browser sends. This data may include:

• your computer’s IP address
• browser type
• webpage you were visiting before you came to our Site
• pages during your visit to www.cocova.co
• the time spent on those pages, items, and information searched on our Site, access times, dates and other statistics

We use “cookies” when you visit our www.cocova.co website. It is a technology that enables us to operate an efficient service and track the patterns of behaviour of visitors to the Site. There are four main types of cookies – here’s how and why we use them.

(a) Site functionality cookies – these cookies allow you to navigate the Site and use our features, such as “Add to Bag” and “Add to Wishlist”.

(b) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the Site, to improve both its functionality and your shopping experience.

(c) Customer preference cookies – when you are browsing or shopping on www.cocova.co, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.

(d) Targeting or advertising cookies – these cookies are used to deliver marketing and advertising materials that are relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our Site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the Site in the future. You can modify the settings on your device to prevent cookie use. Please note by disabling cookies, you user experience may be affected and you might not be able to take advantage of certain functions of our Site Notwithstanding any other provision, we may also engage a third party service provider who may combine you information with information from other; and may place or recognize a unique cookie on your browser for the purpose of identifying users and delivering to them interest-based content and advertisements.

4. How we use your information

We may use your information for a range of different purposes, including:

• to provide products and services to you
• to communicate with you, including about products and services, competition results, special offers, and events which might interest you
• to answer your questions and provide you with information or advice
• to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts
• to gain an understanding your information to improve or develop our products and services
• to provide you with better customer services
• to perform research and analysis
• to carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way Cocova and our related bodies corporate and service providers provide products and services to you; and
• to comply with laws or regulations or to comply with any directions given by regulators or authorities
• We collect aggregated information about you which informs us about our users. The browser information we collect is used in an aggregated, anonymous manner in our internal analysis of traffic patterns within our Site. This information is used by us to administer and improve our education and training products and services.

6. To whom may we disclose your information?

For the purposes described in the section above, we may disclose your personal information to and share personal information with:

• Our employees, contractors or agents for the purposes of operation of our business or our Website, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, advertisers and business partners, payment processors, data entry service providers and professional advisors such as accountants, legal advisors, business advisors and consultants
• Suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes;
• Third parties where the law requires or authorises us to do so;
• Any organisation for any authorised purpose with your express consent;
• We may combine or share any personal information that we collect from you with information collected by any of our related bodies corporate (within Malaysia).

7. Direct marketing materials

We may send you direct marketing communications and information about our own products and services and on behalf of other companies within Cocova that we consider may be of interest to you.

These communications may be sent in various forms, including email, SMS, and in-App messaging, in accordance with applicable marketing laws. You consent to us sending you those direct marketing communications by any of those methods.

At any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will ensure that your name is removed from our mailing list.

8. How to access or correct your Personal Information

Under the Privacy Act, individuals have a right to complete access to their records. You may ask us in writing to provide you with details of the Personal Information we hold about you. We will endeavour to process your request as soon as practicable.

You can update your Personal Information anytime by accessing your account on the Site. If you wish for your Personal Information to be removed from our database, please contact us at [email protected].

9. How to make a complaint about a breach of privacy

If you wish to exercise any of your rights under this Privacy Policy, have any questions, comments or complaints regarding our practices, or if you are of the view that we have not adhered to this Privacy Policy, you can contact us by email at [email protected].

10. Changes to this Policy

Please note that this Privacy Policy forms part of the Terms and Conditions for use of the Site and forms part of the Agreement between you and us. We may, from time to time, amend this Privacy Policy, in whole or part, in our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy policy on the Site. Depending on the nature of the change, we may announce the change on the Site or by email if we have your email address. However, in any event, by continuing to use the Site following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or party, you must terminate your use of the Site.